Refund policy

Thank you for shopping at AJ Collections. We aim to provide you with high-quality Indian clothing and ensure your satisfaction. In the rare event that your purchase arrives damaged during the delivery process, we offer a refund or return policy under specific conditions:

  1. Eligibility for Refund or Return:
  • Refunds or returns are only applicable if the customer submits a detailed unboxing video clearly showing the damaged or faulty item received.
  • Any damage must be reported within 7 days of delivery. Please contact us at shopfrmajboutique@gmail.com to initiate the process.
  • We require clear images or video evidence of the damaged item, its packaging, and any related shipping labels.
  1. Verification Process:
  • Upon receipt of the unboxing video or images, our team will verify the damage during the delivery process. We may request additional information if needed.
  • Verification usually takes [1-2] business days.
  1. Conditions for Refund or Return:
  • Products must be unused, unworn, and in the same condition as received.
  • Original tags, labels, and packaging must be intact and undamaged.
  • Any alterations or modifications to the product will void eligibility for a refund or return.
  1. Denial of Refund or Return:
  • AJ Urban Collections reserves the right to deny refunds or returns if:
    • The unboxing video or images are unclear, incomplete, or do not meet the necessary criteria.
    • Damage is not related to the delivery process but due to mishandling or misuse after receipt.
    • Suspicions of fraudulent claims or scams are detected.
  1. Refund or Return Process:
  • Upon approval, refunds will be processed within [number of days] business days through the original payment method used during purchase.
  • For returns, we will provide a return shipping label or instructions for sending back the damaged item.
  • Returns must be shipped within 3 days of approval.
  1. Exchanges:
  • We do not offer direct exchanges. Customers may return the damaged item and place a new order for the desired product.
  1. Contact Us:
  • For any queries or assistance regarding refunds or returns, please reach out to us at shopfrmajboutique@gmail.com.

Note:

  • All decisions regarding refunds or returns are at the discretion of AJ Urban Collections.
  • This policy is effective from [24-07-2024]. Arya Collections reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing AJ Urban Collections!